Refund policy

Refund Policy

At Spices Bazaar, your satisfaction is our top priority. If for any reason you are not fully satisfied with your order, you may request a product return under the following terms.

General Return Terms

You have the right to return products within fourteen (14) calendar days from the date of receipt.

To be accepted, the return must:

Be accompanied by the original retail receipt or purchase invoice.
Be in its original condition.
Retain its complete, undamaged packaging.
Not be opened, used, or altered.

For hygiene and food‑safety reasons, returns are accepted only for products that remain sealed.

Incorrect Shipment

If you receive a different product than the one ordered due to an error by Spices Bazaar, we will fully cover:

Collection of the incorrect item.
Shipment of the correct product.
All related shipping costs.

Our goal is to resolve the issue promptly and serve you as quickly as possible.

Product Not Matching Description

If the product you received shows a substantial deviation from the description or specifications listed in our online store, please contact us to evaluate your request. Once the deviation is confirmed, Spices Bazaar will replace the product and cover the related shipping costs. Returns are accepted only if the product remains sealed.

Right of Withdrawal

According to applicable law, you have the right to withdraw from your purchase within fourteen (14) calendar days from receipt of your order. In this case, you may:

Request a refund.
Choose another product of equal value.
Select a higher‑value product by paying the difference.

To exercise your right of withdrawal, the product must:

Not have been used.
Be in its original packaging.
Remain sealed.

Return shipping costs are borne exclusively by the customer.

Refunds

After receiving and inspecting the returned product, the refund will be processed using the same payment method as the original purchase or as otherwise agreed with the customer.